Home Depot’s Excuse for Data Mining – A Labor Day Special

Home Depot’s profits are on the rise, after the company fired up its low-wage turnover meat to come out of hiding and help those intent on spending money. On the surface, it’s a new day and a new fiscal quarter for the home improvement giant. But the company’s government-like “Customers First Initiative,” the sensitivity training at the center of a renewed interest in customer satisfaction, is a both a clever exploitation of all things superhighway and a shotgun wedding for employees and customers. 

Having coddled the big spenders and contractors of a bygone building boom, Home Depot has now begun to capitalize on the socioeconomic similarities between its employees and its more typical patrons. Its new Customers First Initiative is a product of regime change at the company and includes action items like “Power Hours,” where employees drop what they’re doing and seek out wanderers who may need help.  Read more

Fine, I’ll Say It: Those Two New York Cops Took the Easy Route

If prison tower guards pool their $$ for each other's mandatory post-shooting psych leave, why not street cops?

Two dead, nine wounded? Hell no do I think those cops had to open fire. It was two against one. Plus they were behind Jeffrey Johnson; they could’ve tackled him and kicked his ass. The iPhone footage from that would’ve allowed them to surf street cred for the rest of their careers. Even the worst case scenario along those lines is better than what really went down.

So Johnson might’ve gotten a round off and shot one of ’em while they wrestled for his weapon: it happens. But the public never swore to take a bullet for a cop — cops swear oaths to protect the public.

Relax – nobody’s blaming Officers Craig Matthews and Robert Sinishtaj for doing their jobs, and I’m not saying Johnson wasn’t a public safety threat. But like it ‘er not, these two safety-conscious, veteran street officers will always have an asterisk next to the Empire State Building takedown. Read more

Apocalypse Hoosegow 5: L.A. Sheriff Face-palm Edition

The Association for Los Angeles Deputy Sheriffs (ALADS) says reforms designed to address violence in county jails have worsened morale, calling recent reports of abuse “exaggerated.” L.A. County Sheriff Lee Baca, who on the one hand claims to have implemented those reforms, now says his beleaguered Deputies can’t do their jobs ‘cause they’re being picked on. The “Teflon Sheriff” blames jail inmates for increasing violence instead, saying they’ve grown “significantly more hostile toward Deputies and resistant to their directives.” 

“At some point in time, if the inmates feel empowered, they will riot. They will try to take it over,” said Floyd Hayhurst, president of the Assn. for Los Angeles Deputy Sheriffs. “You can feel it in the building when the morale is down. The inmates sense that too.” Read more