Welcome to the Focus Group

The first rule of Focus Club is – you do not talk about Focus Club.

Sitting around a table with strangers and snacks provided me with a glimpse of the higher levels of emotional pollution we live with today.

Before focus group attendance required a reference and the best paying research firms became fodder for Yelp, back when the topic of extra cash was still “light” conversation, my school-teacher mom enjoyed bragging about the extra $40, $60 or $90 she’d nabbed just for sitting around talking cars or cooking utensils. Her exaggerated enthusiasm made my brother and I feel like idiots if we failed to grab our own piece of this windfall. So I signed up.

Phone interviews asking after household budgets, TV time, annual electronics expenditures and so forth were the first step. Screeners frequently came off like car salesmen –as if the only thing between them and a three-day weekend was filling a late afternoon quota– but it was difficult not to play along. Answers that were a degree or three off elicited a disappointed sigh and a more “accurate” response.
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And then You Recognize that Homeless Person

Jogging around a neighborhood park, I realized the homeless woman sleeping under a tree is someone I’ve known most of my life. 

We were 15 once, and proud. She liked girls and I liked outcasts. Her Army buzzcut was black, blue, and brave, her sarcasm like a flamethrower. Pointed at you or not, it was dangerous to be near. She had an enviable wit I tried to emulate, and she could be as prickly and poker-faced as she was fast and funny. Being able to speak to her in ways others couldn’t was great.

All these years later and approaching the tree on my first lap, I saw only a female shape sleeping atop assorted backpacks and grocery bags. That particular bit of shade was usually occupied by sweethearts, fútbol hombres, or shadowboxing stroller-pushers, but I didn’t think much about it other than to mentally note the woman’s (relative) luck for claiming it first.

Staring straight ahead while I run helps me convey ultimate Kenyan focus, allowing me to mask the fact that I hate running and am actually dying inside. But the second time I passed the tree, I broke my gaze and glanced over. This woman was wearing Capri-style leggings, sunglasses, and a driver’s cap over her face. What I could see of it was weary.
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Upselling Prison #4

A former inmate sizes up detention products, #4 in a casual series.

Accessories, upgrades, add-ons, telecoms, toilets, and the first responders of the detention supply industry.

It’s a dubious distinction, I know, but I’ve been among the first 75 inmates to populate a brand new prison. The place hadn’t even been “officially” opened and it wasn’t entirely complete; it took months for the technological marvel it was said to be to actually function as designed. But while Where Excuses Go to Die (the book) can tell you a lot more about that story, today we return to those particular design elements and specialized detention products that represent modern mass incarceration in America. Unlike previous editions, this time we’ll look at just one pressing problem: inmates who stop up cell house toilets and the wastewater control systems that swallow every dinner, document, dictionary, and domino thrown at ’em.
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